vi88 Privacy Policy

vi88 is committed to protecting the privacy and personal data of every player who registers an account and uses our sports betting, live casino, and gaming services. This Privacy Policy has been prepared in plain, accessible English so that players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, and Khulna — can clearly understand their rights and our obligations.

By completing the vi88 registration process, logging in through the vi88 Login page, or otherwise using any part of the vi88 platform at https://vi88.im, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree, please discontinue use of the vi88 platform and contact support to close your account.

Information We Collect

vi88 collects personal data from players through several distinct channels: information you provide directly during registration and ongoing use, information generated automatically by your use of the platform, and information received from trusted third parties in connection with identity verification or payment processing.

Data You Provide Directly

• Registration Data: Full legal name, date of birth, gender, email address, mobile phone number, and residential address in Bangladesh (including district, division, and postal code).
• Identity Verification (KYC) Documents: Copies of your National Identity Card (NID), passport, driving licence, utility bills, or bank statements submitted to verify your identity and address during the KYC process.
• Payment Information: Details of your deposit and withdrawal methods, including mobile financial service account references (bKash, Nagad, Rocket, Upay), bank account numbers, and card details where applicable. Full card numbers are never stored on vi88 servers.
• Communications: The content of any messages, emails, or live chat conversations you send to vi88 support, including details of any complaints or disputes you raise.
• Responsible Gaming Preferences: Any deposit limits, loss limits, session time limits, self-exclusion requests, or reality check preferences you configure through your vi88 account settings.

Data Collected Automatically

• Device & Technical Data: IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, and time zone setting.
• Usage Data: Pages visited on vi88, game titles played, bet amounts, wager outcomes, session duration, navigation patterns, and feature interactions.
• Cookies & Tracking Data: Information collected via cookies, web beacons, and similar technologies as described in the Cookies section of this Privacy Policy.
• Transaction Records: A complete log of all deposits, withdrawals, bonus credits, wager placements, and game round results associated with your vi88 account.

Data Received from Third Parties

• Identity Verification Partners: Confirmation of identity document authenticity and age verification results from third-party KYC service providers where vi88 uses automated verification tools.
• Payment Processors: Transaction status confirmations, fraud screening results, and chargeback notifications from payment processors including bKash, Nagad, Rocket, and card scheme networks.
• Fraud Prevention Services: Risk scores and fraud signals from third-party fraud detection services used to protect the vi88 platform and its players from unauthorised access and financial crime.

Sharing Your Information

vi88 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

Service Providers & Data Processors

vi88 engages carefully selected third-party service providers to assist with the operation of the platform. These providers act strictly as data processors under written agreements that bind them to process player data only on vi88's documented instructions and to implement appropriate technical security measures. Categories of service provider include:

• Payment Processors: bKash, Nagad, Rocket, Upay, and card processing networks receive the minimum transaction data necessary to process deposits and withdrawals in Bangladeshi Taka (৳).
• Identity Verification Providers: Third-party KYC platforms that verify NID documents and confirm player age on vi88's behalf.
• Game Content Providers: Studios including Ezugi and Evolution Gaming receive pseudonymised session identifiers necessary to deliver live casino and slot game content. These providers do not receive your full personal profile.
• Fraud Prevention & Cybersecurity Partners: Services that analyse device fingerprints, IP addresses, and behavioural signals to detect fraudulent account activity and protect vi88 players.
• Cloud Infrastructure & Hosting Providers: Secure server infrastructure providers on whose systems vi88 data is stored under strict data security agreements.
• Customer Support Platforms: Tools used to manage and respond to player support enquiries, complaint records, and dispute resolution communications.

Legal & Regulatory Disclosures

vi88 may disclose personal data to law enforcement authorities, regulatory bodies, or courts in Bangladesh or other applicable jurisdictions where we are required to do so by law, court order, or lawful regulatory request. vi88 will, where legally permitted, notify affected players of such disclosures. vi88 fully cooperates with official investigations into fraud, money laundering, match-fixing, and other criminal activities that may involve the platform.

Business Transfers

In the event that vi88 undergoes a merger, acquisition, restructuring, or sale of all or a substantial part of its assets, player personal data held by vi88 may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and of any material change to data processing practices that results from it before the transfer takes effect.

Data Security Measures

vi88 implements a layered approach to data security, combining technical controls, operational procedures, and staff training to protect player personal data against unauthorised access, accidental loss, destruction, or disclosure. The following security measures are in place across the vi88 platform.

• Transport Layer Security (TLS/SSL): All data transmitted between your device and the vi88 platform is encrypted using 256-bit TLS encryption. The vi88 website enforces HTTPS across all pages, including the vi88 Login page and all account management sections.
• Access Controls: Internal access to player personal data is strictly limited on a need-to-know basis. vi88 employees and contractors can only access the data necessary for their specific role and are subject to confidentiality agreements.
• Secure Password Storage: Player passwords are never stored in plain text. vi88 uses industry-standard one-way cryptographic hashing with salting to store password data, meaning that even vi88 staff cannot read your password.
• Two-Factor Authentication (2FA): vi88 offers optional two-factor authentication for the vi88 Login process, adding an additional layer of protection to your account beyond your password alone. Players are strongly encouraged to enable 2FA.
• Regular Security Audits: vi88 conducts periodic penetration testing and vulnerability assessments of the platform infrastructure to identify and remediate security weaknesses before they can be exploited.
• Incident Response: vi88 maintains a documented security incident response plan. In the event of a confirmed data breach that poses a material risk to affected players, vi88 will notify impacted players and relevant authorities in accordance with applicable legal requirements.

While vi88 takes all reasonable and proportionate steps to protect your personal data, no online platform can guarantee absolute security against all conceivable threats. Players can significantly reduce their own risk by keeping their vi88 Login credentials confidential, enabling 2FA, using a secure and private internet connection, and logging out of their vi88 account when using a shared device.

Your Privacy Rights

vi88 respects the privacy rights of all players and is committed to handling requests relating to personal data promptly, transparently, and in good faith. The following rights are available to all registered vi88 players in Bangladesh.

• Right of Access: You have the right to request a copy of the personal data vi88 holds about you. We will provide this information in a structured, commonly used, machine-readable format within 30 days of receiving a verified request.
• Right to Rectification: If any personal data vi88 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. Many details can be updated directly through your vi88 account settings; for others, please contact support.
• Right to Erasure: You may request that vi88 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to vi88's legal retention obligations — we cannot delete data we are legally required to keep.
• Right to Restrict Processing: You may ask vi88 to restrict the processing of your personal data in certain circumstances, for example while the accuracy of your data is being verified following a rectification request.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a portable format that allows you to transfer it to another service provider.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on vi88's legitimate interests. You also have an unconditional right to object to processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where vi88 relies on your consent as the basis for processing (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact vi88 support at [email protected] with the subject line "Privacy Rights Request" and include sufficient information to verify your identity (such as your registered email address and account username). vi88 will acknowledge all privacy rights requests within 5 business days and will provide a substantive response within 30 calendar days.