Responsible Gaming at vi88

Important Notice — For Adults Only

vi88 is strictly an entertainment platform for adults aged 18 years and above. If you are under 18, you must not register an account or attempt to use any services provided by vi88. Players must be 18+ to bet, play casino games, or engage with any real-money feature on the vi88 platform.

Section 1

Our Commitment to Responsible Gaming

vi88 is built on the principle that gambling should be a fun, controlled, and voluntary activity. We take our responsibility to the players of Bangladesh seriously — not just as a policy obligation, but as a genuine commitment to the well-being of every person who chooses to spend time on the vi88 platform.

Our responsible gaming framework covers every aspect of the player journey: from age verification at registration, through deposit and loss limit tools during active play, to self-exclusion options for players who feel they need a break. We work continuously to improve our player protection systems and to ensure that help is always accessible when it is needed.

vi88 strongly encourages all players to treat gambling as entertainment — one activity among many, funded only from disposable income, and never used as a way to recover financial losses or to cope with stress, anxiety, or personal difficulties. The house always has an edge in any game of chance; responsible players understand this and set firm personal limits before they begin.

Player Protection First

Every vi88 player has access to a full suite of protective tools — deposit limits, loss caps, session timers, and self-exclusion — directly from their account settings, without needing to contact support.

Transparent Odds & RTP

vi88 displays return-to-player (RTP) percentages for all slot titles and provides fair-play certified live casino games from studios including Ezugi and Evolution Gaming, so players always know what to expect.

Trained Support Staff

Our vi88 customer support team is trained to identify signs of problem gambling and to guide players toward appropriate self-help tools or external support organisations when needed.

No Targeted Bonus Pressure

Players who have activated responsible gaming limits or who have self-excluded will not receive promotional bonus offers or marketing communications designed to encourage increased play.

Secure & Private Accounts

All responsible gaming settings applied to a vi88 account are stored securely and take effect immediately. Limit reductions apply instantly; limit increases carry a mandatory 24-hour cooling-off period before activation.

Ongoing Player Monitoring

vi88 uses automated monitoring to flag unusual patterns in betting frequency, deposit velocity, or session duration. Flagged accounts may be proactively contacted by our support team to check on player well-being.

Section 2

18+ Age Restriction & Verification

vi88 enforces a strict minimum age of 18 years for all players. This policy is non-negotiable and applies to every player in Bangladesh regardless of the games they wish to play, the amounts they intend to deposit, or the payment methods they use. Underage gambling is illegal and harmful, and vi88 takes every reasonable precaution to prevent minors from accessing real-money gaming services.

How vi88 Verifies Player Age

During the registration process, all new vi88 players are required to provide a valid date of birth. Players who appear to be close to the minimum age threshold, or whose account activity triggers an age-related review, will be required to complete full Know Your Customer (KYC) identity verification before they can make deposits, place bets, or request withdrawals. Accepted identity documents for age verification in Bangladesh include:

National Identity Card (NID): The primary accepted document for Bangladeshi players. Your NID must be current and clearly display your full name, date of birth, and photograph.
Passport: A valid Bangladeshi or international passport showing date of birth and photograph.
Birth Certificate: An official birth certificate issued by a recognised Bangladeshi authority, where no other photo ID is available.
Driving Licence: A valid Bangladeshi driving licence bearing a photograph and date of birth.

Parental Controls: If you are a parent or guardian and you are concerned that a minor in your household may be accessing the vi88 platform, please contact our support team at [email protected] immediately. vi88 will investigate promptly and close any account that is found to be held by an underage player, returning any real-money balance to the depositing payment method.

vi88 reserves the right to suspend any account pending age verification at any time, and to permanently close accounts where it is established that the account holder was under 18 years of age at the time of registration. Any winnings generated by an underage player will be withheld and returned to the relevant payment service.

Section 3

Deposit & Loss Limits

One of the most effective responsible gaming tools available to vi88 players is the ability to set personal deposit and loss limits on your account. These limits give you direct, immediate control over how much money you can add to your vi88 account and how much you can lose within any given time period — before the platform will prevent further activity until the limit period resets.

Deposit Limits

Deposit limits cap the total amount of Bangladeshi Taka (৳) you can deposit into your vi88 account within a defined rolling window. Available limit periods include:

Daily Deposit Limit: The maximum amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer, card) within any single 24-hour rolling period.
Weekly Deposit Limit: The maximum total deposit amount permitted across any rolling 7-day period.
Monthly Deposit Limit: The maximum total deposit amount permitted across any rolling 30-day period.

Loss Limits

Loss limits cap the total net losses you can sustain within a defined period. Once your net losses (total wagers minus winnings returned) reach the limit you have set, vi88 will automatically prevent further wagering until the limit period expires and resets.

How to Set or Modify Your Limits

Log in to your vi88 account Use the vi88 Login page to access your account securely with your username and password. Enable two-factor authentication for additional security.
Navigate to Responsible Gaming Settings From your account dashboard, select "Responsible Gaming" or "Player Safety" from the account settings menu.
Select the limit type and period Choose whether you want to set a daily, weekly, or monthly deposit limit or loss limit, and enter the amount in Bangladeshi Taka (৳).
Confirm the limit Reductions to existing limits take effect immediately. Increases to existing limits will only activate after a mandatory 24-hour cooling-off period to protect against impulsive decisions made during a session.

Important: Reducing a limit always takes effect instantly. Increasing a limit or removing a limit requires a 24-hour waiting period. This cooling-off design is intentional — it ensures that decisions made in the heat of a gambling session do not override the protective intention behind setting a limit in the first place.

Section 4

Session Time Controls & Reality Checks

It is easy to lose track of time when engaged in sports betting or casino gameplay. vi88 provides two distinct time-management tools to help players stay aware of how long they have been active on the platform and to set firm limits on their session duration.

Reality Check Reminders

The reality check feature displays a pop-up notification at regular intervals — chosen by you — reminding you how long you have been playing in your current session and how much you have wagered and won or lost during that time. Available reminder intervals include every 15 minutes, 30 minutes, 1 hour, and 2 hours. When a reality check notification appears, you may choose to continue playing or to end your session and log out. The notification cannot be dismissed without you actively making a choice, ensuring that you remain conscious and in control of your play.

Session Time Limits

Session time limits allow you to set a hard maximum duration for any single continuous play session. Once the limit is reached, vi88 will automatically log you out and prevent you from immediately logging back in for a short cool-down period. Available session lengths range from 30 minutes to 8 hours. Like deposit limits, session time limit reductions take effect immediately, while increases require a 24-hour review period.

          Recommended Practice: vi88 recommends that all players set a reality check reminder of no longer than 60 minutes and a session time limit of no more than 3 hours per day. Taking regular breaks — stepping away from the screen, eating a meal, or spending time with family in Dhaka, Chittagong, Sylhet, or wherever you are in Bangladesh — is one of the most effective ways to keep gambling enjoyable and within safe boundaries.
        

Section 5

Self-Exclusion & Account Cooling-Off

If you feel that your gambling is getting out of hand and that deposit limits and time controls are not sufficient to keep you safe, vi88 offers two stronger intervention options: a temporary cooling-off period and a full self-exclusion. Both options are available directly from your account settings and take effect immediately upon confirmation.

Temporary Cooling-Off Period

A cooling-off period temporarily suspends your vi88 account for a set duration of your choosing. During this period you will not be able to log in, deposit, wager, or access any real-money game on the platform. Available cooling-off durations are 24 hours, 48 hours, 7 days, 14 days, and 30 days. During a cooling-off period, your account balance is preserved and you may request a withdrawal of your remaining funds by contacting [email protected].

Long-Term Self-Exclusion

Self-exclusion is a more serious commitment for players who recognise that they need a significant break from gambling. vi88 offers self-exclusion periods of 3 months, 6 months, 1 year, 3 years, and permanent exclusion. When you self-exclude:

Your vi88 account is immediately suspended and you cannot log in for the duration of the exclusion period.
All pending bonuses and promotional offers are cancelled and will not be reinstated.
vi88 will remove your email address and phone number from all marketing lists immediately.
Any remaining real-money balance will be returned to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account) within 5 business days.
You will not be able to create a new vi88 account using the same identity, email address, phone number, payment details, or device during the exclusion period.
For permanent self-exclusion, the account closure is irreversible. vi88 will not reopen a permanently excluded account under any circumstances.

How to Request Self-Exclusion

Access Responsible Gaming settings in your account Log in to vi88 and navigate to Account Settings > Responsible Gaming > Self-Exclusion.
Select your exclusion period Choose from 3 months, 6 months, 1 year, 3 years, or permanent exclusion. Take your time — this decision takes effect immediately and cannot be reversed before the period ends.
Confirm your identity and submit You will be asked to re-enter your password and confirm your decision. Once submitted, the exclusion takes effect within minutes.
Contact support if you need assistance If you are unable to access your account to self-exclude, email [email protected] with the subject line "Self-Exclusion Request" and our team will process your request as a priority within 2 hours.

After Self-Exclusion Ends: When a time-limited self-exclusion period expires, your account will not automatically reactivate. You will need to contact vi88 support and complete a re-activation process that includes a responsible gaming review and a 24-hour waiting period. This deliberate friction is designed to ensure the decision to return to gambling is made thoughtfully.

Section 6

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many people who experience gambling-related harm do not identify themselves as having a problem until significant damage — financial, emotional, or relational — has already occurred. vi88 encourages all players to regularly reflect on their gambling behaviour and to take warning signs seriously.

The following behaviours may indicate that gambling has moved from entertainment into a problematic pattern that warrants professional attention:

Spending more money on gambling than you originally intended or can afford to lose.
Chasing losses — continuing to bet in an attempt to recover money already lost in a session.
Lying to family members, friends, or colleagues about how much time or money you spend gambling.
Feeling irritable, anxious, or restless when you are not gambling or when you try to cut back.
Borrowing money — from friends, family, or financial institutions — specifically to fund gambling activity.
Neglecting work, study, family responsibilities, or personal health because of time spent gambling.
Using gambling as a way to escape problems, relieve stress, manage feelings of depression, or cope with a difficult personal situation.
Making repeated unsuccessful attempts to reduce or stop gambling on your own.
Continuing to gamble despite being aware that it is causing you or those around you harm.
Thinking about gambling constantly — planning your next session, calculating how to fund it, or replaying past sessions in your mind.

          You are not alone: Problem gambling affects people from all walks of life across Bangladesh and around the world. Recognising the signs is the first and most important step. There is no shame in acknowledging that gambling has become a problem — and reaching out for help is a sign of strength, not weakness.
        

Section 7

Self-Assessment Checklist

The following checklist is provided as a personal reflection tool. Read each question honestly and consider whether it applies to your gambling behaviour over the past 30 days. This is not a diagnostic test — it is a prompt to help you evaluate your own relationship with gambling.

Gambling Self-Assessment — 10 Questions

Answer each question honestly to yourself. If you answer "Yes" to three or more questions, vi88 strongly encourages you to use our self-exclusion tool or to contact a professional support organisation.

1

Have you ever spent more money gambling than you planned to before you started a session?

2

Have you continued gambling after losing money in order to try to win it back?

3

Have you borrowed money or sold personal possessions to fund gambling in the past month?

4

Have you hidden the extent of your gambling activity from someone who is important to you?

5

Has the time you spend gambling negatively affected your work, studies, or family life?

6

Do you feel anxious, irritable, or low in mood when you are unable to gamble?

7

Have you gambled as a way to escape personal problems, stress, or negative emotions?

8

Have you tried to cut back or stop gambling and found it more difficult than expected?

9

Do you find yourself thinking about gambling frequently throughout the day even when not playing?

10

Have you continued gambling despite recognising that it is causing you financial or emotional harm?

If you answered "Yes" to three or more of the above questions, please consider using the vi88 self-exclusion feature or contacting our support team at [email protected]. You can also reach out to the external support organisations listed in the section below.

Section 8

Getting Help & Support Resources

If you feel that gambling is becoming a problem for you or for someone you care about, help is available. vi88 encourages any player who is struggling to reach out — whether to our own support team or to independent professional organisations that specialise in gambling-related harm.

Contact vi88 Support

The vi88 support team is available around the clock to help players activate responsible gaming tools, process self-exclusion requests, and discuss concerns about gambling behaviour. Our team members are trained in responsible gaming and will handle all such communications with complete confidentiality and without judgment.

vi88 Responsible Gaming Support: Email — [email protected] (plain text — not a clickable link). Use subject line "Responsible Gaming" for priority routing. We operate on Bangladesh Standard Time (BST, UTC+6) and aim to respond to all responsible gaming queries within 2 hours.

External Support Organisations

The following organisations provide independent, confidential support to individuals and families affected by problem gambling. vi88 has no commercial relationship with any of these organisations — they are listed solely because they provide genuine help to people who need it.

Gamblers Anonymous

An international peer-support fellowship for people who recognise they have a gambling problem. Meetings are held in many cities worldwide and online support groups are available to players in Bangladesh via the GA international website at gamblersanonymous.org.

GamCare

GamCare is a leading provider of support, information, and advice to anyone affected by a gambling problem. Their online National Gambling Helpline and chat support services are accessible internationally, including from Bangladesh, at gamcare.org.uk.

BeGambleAware

BeGambleAware provides free, confidential information and support for anyone concerned about their gambling behaviour or the gambling behaviour of someone they know. Resources are available online at begambleaware.org.

Kaan Pete Roi (Bangladesh)

Kaan Pete Roi is a Bangladesh-based emotional support helpline providing confidential counselling for individuals experiencing personal distress, including financial stress and addiction-related concerns. They offer support in Dhaka, Chittagong, and other major cities.

Tips for Keeping Gambling Enjoyable

Set a strict budget before you start — only gamble with money you can comfortably afford to lose.
Treat any money you deposit as the cost of entertainment, not as an investment or a way to earn income.
Set time and deposit limits on your vi88 account and stick to them, even when things are going well.
Never chase losses. Losing is a normal and expected part of gambling — it is not a problem to be solved by betting more.
Take regular breaks away from the screen. Step outside, eat a meal, or call a friend.
Balance gambling with other leisure activities — cricket with friends, exploring Cox's Bazar, attending Eid celebrations with family.
Never gamble when you are emotionally distressed, under the influence of alcohol, or under financial pressure.
Talk openly about your gambling habits with someone you trust. Secrecy is often the first warning sign.

          Remember: vi88 is an entertainment platform for adults. 18+ Gambling involves risk and can be addictive. Please play responsibly. If gambling stops being fun, stop gambling.
        